Terms and Conditions of Use for the zorro.lv online shop

 

SIA Sportdog.lv, registration No. 40103617369, address: 74-30 Dzirciema Street, Riga, LV1055 hereinafter referred to as the ‘online shop’ – provides the content available on the website and supplies goods or services in accordance with the Terms of Use set out below.

1. General provisions

If a consumer purchases goods or services via the website, such a mutual agreement shall be deemed a Distance Contract and shall be subject to the legal provisions of the Republic of Latvia governing distance contracts, including, but not limited to, the Republic of Latvia’s ‘Consumer Rights Protection Law’, the Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.

1. Making a purchase

The prices and specifications of the products sold in the online shop are indicated next to the products.

To place an order, add the desired products to your shopping basket. Fill in all the required fields and select the most suitable delivery method. The total cost of the order, including delivery, is then displayed on the screen. Proceed to checkout to complete your order.

1. Payment terms

The currency used on the website is the euro. You can pay for your purchase using the following payment methods, provided by the payment platforms makecommerce.lv, Maksekeskus AS, Stripe Payment Europe and PayPal:

• Payments via Latvian online banking: Swedbank, SEB, Citadele and Luminor
• Estonian online banking payments: Swedbank, SEB and Luminor
• Lithuanian online banking payments: Swedbank, SEB and Luminor
• Finnish online banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
• Visa/Mastercard card payments

NB! When using the online banking payment method, please confirm your order and click on the ‘Return to merchant’ button.

The personal data required to process the payment is transferred to the licensed payment service providers Maksekeskus AS, Stripe Payment Europe and PayPal.

The contract comes into force upon successful payment into the online shop’s bank account. If, for any reason, it is not possible to fulfil the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notification.

1. Delivery Terms

Goods are delivered within Latvia. Purchased goods are delivered via: Omniva, DPD parcel lockers and courier delivery within Latvia. Delivery costs are displayed before the order is confirmed. Purchased goods are delivered to the address specified by the Buyer in accordance with Omniva and DPD’s confirmed delivery times.

1. Right of withdrawal

The Buyer has the right to withdraw from the purchase within 14 calendar days of receiving the goods. The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes; the consumer is responsible for maintaining the quality and safety of the goods during the period in which the right of withdrawal is exercised. If the goods are used inappropriately or damaged, if they are treated carelessly during use or the instructions are not followed, or if the original packaging of the goods has been lost, or if the packaging is damaged, the online shop is entitled to reduce the refund amount in line with the reduction in the value of the goods.

Article 12(6) of the Consumer Rights Protection Law (PTAL) Article 12(6) stipulates that, in the event of withdrawal from a distance contract, “the consumer is responsible for maintaining the quality and safety of the goods within the withdrawal period”. Please retain the goods’ original packaging so that, when exercising the right of withdrawal, the goods are not externally damaged

. The online shop zorro.lv reserves the right to refuse to accept goods that are damaged or incomplete, including where the pet food packaging has been opened.

To exercise your right of withdrawal, you must submit the withdrawal form, which can be found here: (insert link to the withdrawal form) by sending it to the email address info@zorro.lv within 14 days of receiving the goods. 

It is the buyer’s responsibility to return the goods to the seller without delay, but no later than 14 days after sending the withdrawal form to the online shop. Upon receipt of the returned goods, the online shop shall, without delay but no later than within 14 days, refund all payments received from the buyer in accordance with the Distance Contract.

The Seller is entitled to withhold payment until it has received the Goods from the Buyer or confirmation that the Goods have been returned. If the buyer has chosen a method of delivery other than the cheapest option offered by the online shop, the online shop is under no obligation to reimburse the excess delivery costs.

The online shop shall not be liable for any delay in the performance of its obligations, or for any failure to perform or other non-performance arising from circumstances and obstacles beyond the online shop’s reasonable control.

The online shop reserves the right to refuse to sell goods and to request their return from the Buyer if the price indicated on the online shop is significantly lower than the market price due to an error.

1. Consumer rights regarding goods not in conformity with the contract

The online shop is liable for any non-conformity of the goods sold to the Buyer with the terms of the contract, or for any defects arising within 6 months of the date of delivery of the goods to the Buyer, or existing at the time of delivery, provided that such an assumption does not conflict with the nature of the goods or the defect. The Buyer must inform the Seller of the non-conformity of the goods without delay, within 2 months of discovering it, i.e. must lodge a complaint. The Buyer may submit a complaint by contacting the online shop at info@zorro.lv.

The online shop is not liable for defects that arise after the goods have been delivered to the Buyer. If the goods purchased have defects for which the Seller is responsible, the Buyer is entitled to request that the defects be rectified or that the goods be replaced with new ones free of charge.

If the goods cannot be repaired or replaced, the Seller shall refund the Buyer all payments specified in the Distance Contract. The Seller shall provide a written response to the consumer’s complaint within 15 days.

1. Processing of the Buyer’s personal data

The online shop processes only the personal data that the buyer has entered when ordering goods, such as first name, surname, email address, etc.

The online shop transfers personal data to the transport service provider(s) to ensure the delivery of goods.

If you have explicitly consented to receiving our marketing communications, including news updates, we may contact you from time to time to send you information about our services and the latest offers. For this purpose, we may process the email address you provided when you signed up for marketing communications. You have the option to opt out of marketing communications by notifying us at info@zorro.lv.

1. Dispute resolution procedure

In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the legislation in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiation or correspondence. If the dispute cannot be resolved through negotiation or correspondence, the Parties shall resolve the dispute in a court of the Republic of Latvia, in accordance with the laws of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Centre or a court of the Republic of Latvia.

The Buyer also has the right to refer the matter to the European Union’s dispute resolution bodies.